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Product Support
Downtime, slow response times or bottlenecks in the network are
costly, often resulting in lost sales, lost customers and lost productivity -
something every IT department works hard to avoid. However, it is not always
possible to prevent all possible downtime scenarios or be able to detect the
reasons why this should happen in the first place.
MOS's troubleshoot service provides rapid, definitive, on-site diagnosis of
network infrastructure, network operating system and network application
problems. Our technicians are not only highly skilled in all aspects of IT
network infrastructure, they also have a wealth of experience in diagnosing
problems and are able to quickly identify the area of the network that may be
causing the problem. With the aid of specialized network testing equipment that
collects statistical data from the network, we can definitively prove our
findings and then advise corrective actions.
Technically we diagnose all seven layers of the OSI model -
- Application - Slow response times/optimization
- Presentation - Compression/Encryption
- Session - Dropped connections
- Transport - Retransmissions/throughput
- Network - Missing networks/congestion
- Data Link - CRC errors, Encapsulation
- Physical - Speed sensing/Cabling
Benefits of choosing MOS:
- MOS's accredited network engineers identify and resolve a multitude of
network issues on a daily basis and receive frequent education and updates
direct from industry leading vendors relating to emerging issues, updates,
patches and fixes. Therefore providing a highly experienced and educated team to
ensure swift symptom and fault recognition and best practice resolutions.
- MOS has invested in high performance analysis and testing equipment which,
coupled with the experience and knowledge of the engineers, further adds to
quick and efficient fault identification and satisfaction.
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